Team Management

Setting Your Remote Team Up for Success in The Onboarding Process

The on-boarding process is a very crucial part when it comes to welcoming new hires into a new working environment. It’s essential for companies, no matter what the size or industry is, to always welcome new employees with open arms. But how can you tailor fit your on-boarding process to meet the needs of your remote team? 

With your employees coming from different locations, and with varying time zones, communication and relationship building can be more challenging. Given the nature of remote work, it will be harder to motivate someone who works alone in their own location. At the same time, the cultural differences may also alienate remote team members from local teams. Thus, you should streamline your on-boarding process to make it easier for remote employees to feel that they are an integral part of the company.

On-boarding for Success

To facilitate a positive and highly-effective on-boarding process, it’s important that you cover all your bases in terms of educating your new hires about the company, its culture and its existing processes.

1. Clarify your expectations

Make sure that you and your new remote team members are fully aware of their key areas of responsibility, individual and team goals, organisational values, as well as time frames for on-boarding, goals and reviews.

2. Choose the right communication tools and channels

Communication is a bigger challenge when it comes to working with remote employees. To provide your remote employees with an efficient communication channel, you should choose a communication tool that will facilitate various forms of communication and enable you and your team to better engage with one another. 

Also, it’s essential to clarify the importance of using the right form of communication (such as instant messages for short notifications and video calls for important discussions), as well as your processes and hierarchy in communicating with all levels and departments.

3. Create an open and positive company culture

To make the most out of the talents that you have in your company, it’s important to encourage everyone to share their thoughts, ideas, or concerns about anything and everything in the company. You should also set an example by openly sharing with everyone your ideas as the manager or CEO of your company, and be willing to listen and act on your employees’ ideas, too.

4. Educate new hires on company policies and procedures

By now, you should already have a proper documentation of all your policies and procedures in the company. These documents should be open for everyone to access virtually, especially with your new hires who will need to acquaint themselves with all your existing processes in the company. During the on-boarding process, allot a time to discuss these processes and give your new hires the opportunity to absorb all these new information and ask questions if they need clarification.

5. Provide self-guided learning tools

It is a given that every new hire should be trained accordingly to be able to do their jobs properly. But apart from scheduling training sessions, you should also setup a repository of self-guided learning tools. These should be geared towards equipping your remote employees with the right set of knowledge that will enable the to do their jobs well. These can include product or service documentations, self-help articles and FAQs, as well as performance guide and tracking tools. It’s worth exploring educating new hires on their support network when working remotely, where do they go if they have questions? What are the processes they can lean-into when they are working on their own at home?

The on-boarding process can have a huge effect on the way your remote employees perceive your company and its work environment. To better equip your new hire employees for success, see to it that all information is accordingly presented to them in a clear and concise manner. Set clear expectations, use proper communication tools, present a positive company culture and provide your new hires with the right documents, training tools and performance metrics to gear your remote employees towards a success. Book a free 30-minute consultation call with me to learn more on how to plan a great on-boarding process.